Queue & Log
The Queue and Log give you full visibility into your automated emails -- what is scheduled to go out, what has already been sent, and whether there were any delivery issues. This is your control center for monitoring and troubleshooting automated guest communication.
The email queue
The queue shows all upcoming automated emails that are scheduled but have not been sent yet. Each entry displays:
- Recipient -- The guest name and email address.
- Template -- Which email template will be used.
- Listing -- The listing associated with the booking.
- Scheduled time -- When the email is set to be delivered.
- Automation -- Which automation rule or Guest Journey step triggered it.
Reviewing queued emails
- Go to Automated Emails in the sidebar.
- Open the Queue tab.
- Browse the list of upcoming emails, sorted by scheduled send time.
TIP
Check the queue regularly, especially after setting up new automations. This helps you confirm that emails are being scheduled correctly and catch any issues before guests receive them.
Cancelling a queued email
If you need to prevent a specific email from being sent:
- Find the email in the queue.
- Click Cancel (or the cancel icon).
- Confirm the cancellation.
The email is removed from the queue and will not be sent. This does not affect other queued emails for the same booking or guest.
Sending immediately
If you want a queued email to go out right away instead of waiting for its scheduled time:
- Find the email in the queue.
- Click Send Now.
- The email is sent immediately and moves to the log.
The email log
The log is a record of all automated emails that have been sent. Each entry shows:
- Recipient -- The guest name and email address.
- Subject -- The email subject line.
- Template -- Which template was used.
- Sent at -- The date and time the email was delivered.
- Status -- Whether the email was delivered successfully or failed.
Filtering the log
Use the filters to narrow down the log:
- By date range -- View emails sent within a specific period.
- By status -- Filter by delivered or failed.
- By listing -- See emails related to a specific property.
Troubleshooting failed emails
If an email shows a failed status in the log:
- Click the entry to see the error details.
- Common causes include an invalid guest email address, a full inbox on the recipient's end, or a temporary delivery issue.
- Correct the issue (for example, update the guest's email address in the booking) and resend the email manually from the booking page if needed.
WARNING
Failed emails are not automatically retried. If an important email failed to deliver, you will need to resend it manually or send the information to the guest through the Messages inbox.
Related
- Automated Emails Overview -- Introduction to the Automated Emails module
- Guest Journey -- Pre-built automation steps
- Automation Rules -- Custom automation triggers and conditions
- Messages -- Send messages to guests directly from the inbox