Inbox Overview
The hejGuide inbox organizes all guest messages into conversations grouped by booking. Each conversation shows the guest name, listing, message source, and a preview of the latest message so you can quickly scan and prioritize your replies.
Navigating the inbox
When you open Messages from the sidebar, you will see a list of conversations on the left side. Each conversation entry shows:
- Guest name and the listing they booked
- Source icon -- indicates whether the conversation is via email, Booking.com, or Airbnb
- Message preview -- the first line of the most recent message
- Timestamp -- when the last message was sent or received
- Unread badge -- a visual indicator for conversations with unread messages
Click any conversation to open the full message thread on the right side of the screen.
Unread messages
New incoming messages are marked as unread automatically. The Messages item in the sidebar shows a badge with the total number of unread conversations, so you can see at a glance if anything needs your attention.
Once you open a conversation, its messages are marked as read.
Filtering conversations
Use the filters at the top of the inbox to narrow down your conversations:
- By listing -- Select a specific listing to see only conversations related to that property.
- By source -- Filter by message channel: Email, Booking.com, or Airbnb.
- By unread status -- Toggle to show only unread conversations so you can focus on what needs a reply.
TIP
Combine filters to quickly find what you need. For example, filter by a specific listing and "unread only" to see which guests at that property are waiting for a response.
Conversation thread
When you open a conversation, you will see the full message history in chronological order. Each message shows:
- Who sent it (you or the guest)
- The date and time
- The message content
- Any attachments
Your sent messages appear on one side and guest messages on the other, making it easy to follow the conversation.
Related
- Messages Overview -- Introduction to the Messages module
- Sending Messages -- How to compose and send replies
- Attachments -- Working with file attachments
- OTA Messages -- How messages from Booking.com and Airbnb work