Adding Products

Products are the individual extras you offer to guests. Each product has a name, description, price, and optional image. You can control which listings a product is available for and whether it should be automatically applied to all bookings.

Creating a new product

1. Go to Products & Services in the sidebar.
2. Click New Product.
3. Fill in the product details:
   • Name -- A clear, descriptive name (e.g., "Early Check-in (2 PM)", "Mountain Bike Rental -- Per Day", "Welcome Package").
   • Description -- Explain what the product includes so guests know what they are getting. This description is shown in the booking summary.
   • Price -- Set the price per unit. This is the amount that will be added to the booking total.
   • Tax rate -- Select the applicable tax rate, if any. Tax is calculated on top of the product price.
   • Category -- Choose a category to group this product with related offerings (see Categories).
4. Click Save.

Uploading a product image

A product image helps guests understand what they are purchasing. To add an image:

1. Open the product you want to edit.
2. Click the image placeholder or the Upload Image button.
3. Select an image file from your device.
4. Click Save.

The image will be displayed alongside the product when it is shown to guests.

Setting stock status

If a product has limited availability (e.g., you only have two bikes), you can manage its stock status:

1. Open the product.
2. Set the stock status to indicate whether the product is currently available.
3. Click Save.

Products that are out of stock will not be available for selection when adding products to bookings.

Auto-applying to bookings

If you want a product to be automatically added to every booking (e.g., a mandatory cleaning fee or linen charge):

1. Open the product.
2. Enable the Auto-apply to all bookings option.
3. Click Save.

The product will be automatically included as a charge on all new bookings for the listings it is assigned to.

WARNING

Auto-applied products are added to every new booking. Make sure this is appropriate before enabling it -- you do not want guests to be charged for something they did not request. Use this feature for mandatory fees like cleaning charges, not for optional extras.

Assigning products to listings

Not all products are relevant at every property. For example, a "Kayak Rental" might only make sense for lakeside properties.

1. Open the product.
2. In the Listings section, select which listings this product should be available for.
3. Click Save.

When adding products to a booking, only the products assigned to that booking's listing will be shown.

TIP

If a product applies to all your properties (like a welcome basket or early check-in), you can assign it to all listings at once. For property-specific extras, be selective to keep the product list clean and relevant.

Editing and deleting products

• To edit a product, open it from the Products & Services page, make your changes, and click Save.
• To delete a product, open it and click Delete. This will not remove the product from existing bookings where it has already been added, but it will no longer be available for new bookings.

Related

• Categories -- Organize products into groups
• Linking Products to Bookings -- Add products as booking charges
• Products & Services Overview -- Module overview
• Bookings -- Manage guest reservations