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Connecting Booking.com
Connect your existing Booking.com property to its listing in hejGuide. Setup has two steps: check access, then match rooms and rates. Activation follows after setup.
Add Channex first
In the Booking.com Extranet, request a connection to Channex.io before testing access in hejGuide. Channex provides the technical connection for hejGuide.
1. Add Channex in Booking.com
- Sign in to the Booking.com Extranet and select your property.
- Open Account → Connectivity provider.
- Search for Channex, select Channex.io, and follow the connection steps, including the service agreement.
- Copy the property ID shown next to your property name.
You may be able to prepare mapping while Channex acceptance is pending, but the connection cannot go live until acceptance is complete. Access must be granted before the mapping test can succeed. See the Channex Booking.com guide.
2. Test access in hejGuide
Open your listing's calendar synchronisation settings and choose Booking.com. Enter the Booking.com property ID in the Hotel ID field and select Test connection.
Use the ID for the property you selected in Booking.com. You do not need to enter your Booking.com account password in this field.
Testing access does not activate synchronisation. After a successful test, continue to room and rate mapping.
3. Match rooms and rates
The mapping screen displays your hejGuide rooms alongside the rooms returned by Booking.com.
- Select the corresponding Booking.com room for each hejGuide room.
- Review the rates below it. The first rate is initially selected; check the other rates yourself.
- Where multiple hejGuide price variants exist, select the appropriate variant for each enabled rate.
- Resolve any currency, guest-capacity or duplicate-mapping warnings before saving.
Booking.com can return default room names rather than your custom names. Use room IDs when names are similar. Map all mappable rooms and rates; derived rates generally do not appear for mapping. See Channex's mapping guidance.
4. Activate and check
After saving the mapping, open the connection's management controls to activate it. Check the resulting connection status and verify the prices and availability in Booking.com.
If setup does not work
The access test fails
Check the property ID and confirm that the Channex connection request was completed for that same property. If it still fails, include the exact error and time of the attempt when contacting support.
No rooms or rates appear
Check your rooms and rates in Booking.com and whether Channex has access. An empty mapping screen alone does not identify the cause. Contact support if setup is complete but the list remains empty.
The property is connected but not synchronising
Check whether mapping is saved, the connection is activated and provider acceptance is complete. These are separate parts of setup.