Payment Settings
Each listing in hejGuide can have its own payment configuration. This allows you to set different payment methods, deposit requirements, and payment schedules depending on the property.
Accessing payment settings
- Go to Listings and click on the listing you want to edit.
- Navigate to the Payment Settings section.
Default payment method
Choose the default payment method for this listing. This determines how guests are expected to pay for their bookings:
- Bank transfer -- Guests receive your bank details and pay manually.
- Online payment -- Guests pay through an integrated payment provider (Mollie or Stripe). You must connect a payment provider first -- see Payments for setup instructions.
- Cash -- Payment is collected in person at check-in or check-out.
- Other -- For any custom payment arrangement.
The default payment method is applied automatically to new bookings for this listing, but can be changed on individual bookings if needed.
Deposit percentage
Set the deposit percentage that guests must pay to confirm their booking:
- 100% -- Full payment upfront.
- 50% -- Half the total amount as a deposit.
- Custom percentage -- Any amount you choose (e.g., 25%, 30%).
The deposit amount is calculated based on the total booking cost and is shown to guests on their payment request.
TIP
A 50% deposit with the balance due before arrival is a common choice for vacation rentals. It gives guests flexibility while ensuring you have partial payment secured early.
Payment schedule
Define when payments are due:
- Full payment upfront -- The entire booking cost is due at the time of booking.
- Deposit + balance before arrival -- A deposit is collected when the booking is confirmed, and the remaining balance is due before the check-in date.
- Deposit + balance on arrival -- A deposit is collected upfront, and the remaining balance is paid at check-in.
The payment schedule you choose here determines when automated payment reminders are sent (if you have Automated Emails configured).
How payment settings connect to bookings
When a new booking is created for this listing, hejGuide automatically applies the listing's payment settings:
- The booking total is calculated based on the rate plan, number of nights, and any extras.
- The deposit amount is calculated from the deposit percentage.
- Payment charges are created on the booking according to the payment schedule.
- If online payments are enabled, a payment link is generated and can be sent to the guest.
You can always adjust the charges on an individual booking if you need to offer a custom payment arrangement.
WARNING
If you change the payment settings on a listing, the new settings only apply to future bookings. Existing bookings keep the payment terms they were created with.
Setting up a payment provider
To accept online payments from guests, you need to connect a payment provider:
- Mollie -- Popular in Europe, supports iDEAL, credit cards, SEPA, and more.
- Stripe -- Global coverage, supports credit cards, Apple Pay, Google Pay, and more.
Once connected, you can select online payment as the default method for any listing.
Related
- Listings Overview -- Overview of all listing features
- Bookings -- Manage reservations and payments
- Recording Payments -- Mark payments as received
- Online Payment Links -- Send payment links to guests
- Payments -- Connect Mollie or Stripe